FREQUENTLY ASKED QUESTIONS
Product Authenticity & Sourcing How does BVPRIVE ensure authenticity? As direct collaborators with luxury fashion houses, we acquire our collections directly from manufacturers and runway shows, often securing pieces before they reach boutiques. Our authentication process is overseen by former luxury brand experts from houses such as Hermès, Chanel, and Louis Vuitton. To maintain absolute authenticity verification, original purchase documentation is secured post-transaction, preventing potential misuse in the luxury market.
Product Presentation & Packaging What accompanies my luxury purchase? Each BVPRIVE acquisition is presented with full house packaging, including the original gift box, protective felt, authentic dust bag, clochette, and branded paper bag. Our items are maintained in pristine condition within our professional-grade facilities, ensuring they reach you in their original, untouched state.
Global Logistics How does BVPRIVE manage international shipping? We operate through a sophisticated FedEx tax-free shipping program, with dedicated customs liaison ensuring seamless international transit. Our logistics timeline encompasses: • Processing: 3-5 business days • Transit: 5-9 business days • Real-time tracking updates via your BVPRIVE client portal (Weather conditions and flight regulations may affect delivery schedules)
International Taxation What is BVPRIVE's approach to international duties? Our packages are dispatched as diplomatic shipments, typically exempting them from standard duties. In the rare instance of tax assessment, the full amount is credited to your BVPRIVE account.
Payment Security What payment methods does BVPRIVE accept? To ensure maximum security in our client relationships: • Initial purchases: Secured bank transfer • Subsequent transactions: Premium credit card facilities and PayPal options This tiered approach maintains our commitment to secure luxury commerce.
Quality Assurance What is BVPRIVE's stance on product integrity? In the unlikely event of transit damage, BVPRIVE provides complimentary replacement upon verification, reflecting our unwavering commitment to client satisfaction.
Global Operations Where does BVPRIVE maintain presence? Our strategic distribution network spans: • European Operations: Spain • Asian Operations: Taiwan and Hong Kong Shipment origin is optimized based on destination for maximum efficiency.
Heritage & Prestige Who comprises BVPRIVE's clientele? For nearly two decades, BVPRIVE has been the trusted curator for: • Global Royal Families (British, UAE, Brunei, Japanese) • Fortune 100 Corporate Leadership • International Celebrities • Elite Athletes In 2025, our legacy continues to evolve with features in prestigious publications including USA News, Women's Insider, CEO Times, New York Review, and Biz Weekly.