TERMS AND CONDITIONS OF USE
BVPRIVE LUXURY SERVICES
www.bvprive.com
PREAMBLE
Welcome to BVPRIVE ("we," "our," or "BVPRIVE"), a premier luxury personal shopping service. These Terms and Conditions ("Terms") govern your access to and use of www.bvprive.com (the "Site") and our services. By accessing or using the Site, you acknowledge and agree to be bound by these Terms.
1. DEFINITIONS
1.1 "User" refers to any individual or entity accessing or using the Site.
1.2 "Content" encompasses all information, materials, and functionality available through the Site, including but not limited to product imagery, descriptions, editorial content, and proprietary features.
1.3 "Services" refers to BVPRIVE's luxury personal shopping, authentication, and related services.
2. INTELLECTUAL PROPERTY RIGHTS
2.1 Proprietary Rights
All Site content, including design elements, layout, visual interfaces, graphics, and functionality, is the exclusive property of BVPRIVE or its licensors, protected by international intellectual property laws.
2.2 Trademark Acknowledgment
All displayed luxury brand trademarks are the registered property of their respective owners. BVPRIVE operates independently and is not officially affiliated with the luxury brands featured on the Site.
3. AUTHENTICITY AND PRODUCT REPRESENTATION
3.1 Authentication Protocol
All luxury items offered through BVPRIVE undergo rigorous authentication by our expert team, comprising former specialists from prestigious luxury houses.
3.2 Product Documentation
Original documentation and certificates of authenticity are provided post-transaction to maintain security protocols and prevent unauthorized reproduction.
4. SERVICE PROVISIONS
4.1 Personal Shopping Services
BVPRIVE offers exclusive personal shopping services, including but not limited to:
- Direct runway collection access
- VIP client consultation
- Global tax-free shipping
- Professional authentication services
4.2 Global Operations
Services are fulfilled through our established facilities in:
- Europe (United Kingdom,Spain,Italy)
- Asia (Hong Kong, Taiwan)
5. LIABILITY AND INDEMNIFICATION
5.1 Limitation of Liability
BVPRIVE's liability shall be limited to the extent permitted by applicable law. We shall not be liable for indirect, incidental, special, or consequential damages.
5.2 User Indemnification
Users agree to indemnify and hold harmless BVPRIVE, its affiliates, officers, and partners from any claims arising from Site usage or Terms violation.
6. COMMUNICATION PROTOCOL
6.1 Official Communications
Electronic communication via registered email addresses constitutes official correspondence. In matters of interpretation, email records take precedence over other communication methods.
6.2 VIP Services Communication
Dedicated channels, including WhatsApp, are maintained for VIP client services, subject to separate terms of engagement.
7. MODIFICATIONS AND UPDATES
7.1 Terms Modification
BVPRIVE reserves the right to modify these Terms at its discretion. Material changes will be communicated via:
- Registered email notification
- Site announcements
- VIP client direct communication
8. SALES AND RETURNS
8.1 Transaction Terms
All sales are subject to:
- Consumer statutory rights
- Authentication verification
- Original packaging requirements
- Complete documentation preservation
8.2 Return Protocol
Returns must include:
- Original product in unaltered condition
- Complete original packaging
- All accompanying documentation
- Authentication certificates
9. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales. Users submit to the exclusive jurisdiction of these courts for dispute resolution.
10. CONSUMER RIGHTS
Nothing in these Terms affects statutory consumer rights under applicable law.
RETURN AND REFUND POLICY
Last Updated: May 11, 2025
At BVPRIVE, we are committed to ensuring your complete satisfaction with your authentic luxury purchase. Please read our return and refund policy carefully.
INSPECTION PERIOD
• Customers have 14 days from the delivery date to request a return
• Items must be unused, unworn, and in original condition
• All original packaging, tags, protective materials must be intact
• Authentication cards and documentation must be included
RETURN PROCESS
1. Contact our VIP Customer Service within 14 days of delivery
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Package item securely in original box and protective materials
5. Ship via our approved secure courier service
CONDITION REQUIREMENTS
• Item must be in original, unworn condition
• All protective films/stickers must remain intact
• Original tags and authenticity cards must be attached
• Complete set of accessories must be included
• Original packaging must be undamaged
REFUND PROCESS
• Refunds are processed within 5-7 business days after inspection
• Original payment method will be refunded
• First-time purchase refunds (bank wire) may take 5-10 business days
• Shipping costs are non-refundable unless item is defective
EXCEPTIONS
• Special orders and personalized items are final sale
• Items with removed protective materials cannot be returned
• Damaged or altered items are not eligible for return
• Exotic leather goods may have specific return restrictions
DAMAGED ITEMS
• In case of receiving damaged items, notify us within 24 hours
• Provide clear photos of damage and original packaging
• Free replacement or full refund will be provided upon verification
SHIPPING
• Returns must use our approved secure shipping service
• Items must be insured for full value
• Return shipping costs are the responsibility of the customer
• Free return shipping for damaged or incorrectly shipped items
For any questions about our return policy, please contact our VIP Customer Service team.
Note: This policy complies with all applicable consumer protection laws and Google Shopping requirements. BVPRIVE reserves the right to refuse returns that do not meet our stated conditions.